02_questionThis week’s Social Media Question of the Week is: How do you know who to trust within the social media environment? It seemed pretty straightforward to me until I tweeted it to get some feedback for this post and got a response from @rustytanton, who alleged that the question itself has built-in bias against social media as a reporting mechanism. “Wasn’t it the mainstream media that reported Sanford was on the Appalachian Trail?” he pointed out. Touché. I responded that it wasn’t intended to be biased, which is true, but then had to admit to myself—and now to you—that I do trust social media less than traditional media.

I figured that was only normal but a bit of research revealed that I might not be in the grand majority I thought it was. After all, having worked in traditional media for more than a decade, I do surround myself by a disproportionately large percentage of print editors and writers. Perhaps the world sees things a little differently. A 2009 Zogby Interactive survey indicated that when respondents were asked which information source they believed to be most reliable (television, internet, radio, or newspapers), nearly 40 percent answered internet compared with 17 for television, 16 for newspapers and a weak 13 for poor lil radio. Wow. I admit to being stunned.

Now, I don’t want to get too off track here and get thrown into the never-ending print vs. digital media fray. I’ve said it before and I’ll say it again, I think your medium matters far less than your standards, reporting, and writing skills. Many of the blogs that I’ve explored as editorial director of Regator have been every bit as well-researched, well-written, and accurate as the print publications I have worked for. Errors are made in print, on television, on blogs, and on Twitter. The best advice, cliche as it may seem, is to question everything, think critically, and compare sources–no matter where you get your news.

Remember that speed and accuracy are not the best of friends. You can guarantee fast or you can guarantee accurate, but you can’t guarantee both. We want things instantly. If a plane landed in the Hudson 30 seconds ago, we want details NOW. Fair enough. But remember, the faster you get your news, the less likely it is to have undergone a fact-checking process. Monthly magazines, for example, often have teams of fact-checkers who verify everything from the spellings of names to the color of a source’s hair if it’s mentioned. This is because monthly publications work several weeks out. There is time for due diligence. Newspapers, on the other hand, have less lead time and therefore rely more on journalists themselves to fact-check materials. Yes, even The New York Times says that writers “are their own principal fact checkers and often their only ones.” Bloggers are often competing with one another to get posts out in real time, and many have no qualms about publishing unconfirmed rumors. Michael Arrington of TechCrunch has said that when it comes to blogging, “Getting it right is expensive. Getting it first is cheap.” Twitter? Well, let’s just say Twitter’s even faster than blogging and move on.

Sometimes you need speed AND accuracy. (Photo courtesy striatic's Flickr stream)

Speed or accuracy. Choose ONE. (Photo courtesy striatic's Flickr stream)

Look for indications that what you’re reading is unconfirmed. Bloggers who are publishing rumors often indicate the unverified nature of the material, but it’s not always in the first paragraph. It may be buried deep in the story and worded in fuzzy terms. (Wouldn’t want to hurt their credibility, right?) Read all the way through a story and be wary of stories with unnamed or vaguely identified sources (aka “a Silicon Valley insider,” or “a friend of the family”).

star-faceQuestion one-sided reporting. Surprise surprise, today the girl who claimed last week to have fallen asleep while she was getting a facial tattoo of three stars, only to wake up with the whole damned universe tattooed on her face admitted that she had indeed asked for all fifty-six stars. I originally read this on Twitter and on several blogs that had published the story with quotes from the girl but no word from the tattoo artist, so I questioned it immediately. A single phone call to the tattoo parlor from someone who wanted to fully and accurately report the story could have given it some balance.

Do your own fact-checking if something is important to you. There’s no real reason to spend time researching whether the giant bunny in a photo has been Photoshopped, but if you’re planning to dump all of your Apple stock because you think Steve Jobs had a heart attack, you might want to try to get some verification on that. A citizen-news bulletin board, even if it’s on CNN.com, doesn’t count as confirmation.

Gigantic bunnies: Less important than you may think.

Gigantic bunnies: Less important than you may think.

Find trusted sources. Reputation is important. That’s why, although CNN and other traditional news organizations make errors, a piece of information from them is still more likely to be vetted and accurate than a tweet from @carpetsalescheap or @sexxxyladi212–or some guy on CNN’s own citizen-news bulletin board for that matter. With enough errors, large news organizations, reputable blogs, sites such as Snopes.com, and online experts will lose the trust of their audience and without that, they’re out of business.

Don’t always trust your trusted sources. I can’t say it enough. No one is flawless. Yesterday, Apple evangelist and social media superstar Guy Kawasaki tweeted a link to a malware-infected site to his 130,000+ Twitter followers; proof that no matter how many followers, friends, and fans you have, errors can and do happen. Find your trusted sources then have a healthy skepticism for what they share.

Don’t repost or retweet information without verification and attribution. It’s easy to lose track of the source–thus making it impossible to determine its trustworthiness–and if you haven’t been able to confirm the accuracy of the tidbit, there’s a decent chance you are just spreading misinformation and further muddying the waters. Joshua Kucera at True/Slant wrote an interesting piece on incorrect “facts” about the Iranian election that ran rampant on social media and continue to spread today as they are reposted and retweeted.

Use some common sense, for God’s sake. If some random dude wandered up to you on the street and told you that people were catching a deadly flu from eating pork and he could make you 20 pounds thinner by next week, would you instantly believe him? Man, I hope not. So why believe everything you read on Twitter?

What do you think? Do you have tactics you use to determine who to trust? What are they? Do you choose speed or accuracy? Do you think gigantic bunnies are, in fact, vital to our world view? Share your thoughts, whatever they may be, here or over at Social Media Club’s post. Thanks, y’all. See you next week.

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This is your brain on social media.

This is your brain on social media.

Admittedly, the title of this post is inflammatory. But is it true? This week’s infinitely complex Social Media Question of the Week asks: What are the consequences of exposure to a constant, high-volume stream of media and information?

Some of the consequences are positive. Those of us who are information aficionados and/or social media fans have a laundry list of reasons at the ready when someone asks why we bother with social media: up-to-the-second news, unprecedented networking opportunities, an easy way to keep in touch with our college pals (and weird Aunt Hilda), opportunities to promote our company or projects, ways to connect with communities of like-minded people, the opportunity to stalked by exes. If people didn’t understand the benefits of social media, every man, woman, child, dog, and fake celebrity on the planet wouldn’t be on Facebook. So let’s take a minute (and only a minute, because, as you’ll see, you’ve probably lost the ability to pay attention for much longer than that) to look at the darker side of social media, or as this week’s question says, the consequences of the constant stream of information.

It’s shortening your attention span.
“My fear is that these technologies are infantilizing the brain into the state of small children who are attracted by buzzing noises and bright lights, who have a small attention span and live for the moment.” That ominous vision of our future comes not from our wacky conspiracy theorist neighbor but from an actual neuroscientist: Susan Greenfield of Oxford University. She is, rightly, concerned that the constant stream of information shortens our attention spans, makes us self-centered, and encourages instant gratification.

As we progress from novel reading and letter writing to Facebook status skimming and 140-character Twitter updating, evidence shows that human brains, particularly kids’, are actually rewired. That’s not as frightening as it sounds at first. Our brains are astounding in their flexibility and are continuously making and breaking links, reorganizing themselves, and generally updating to the next version.

I have had numerous conversations with teachers about this. They’re frustrated and disappointed as each year, students are less and less willing (or perhaps able) to delve into longer prose. Many schools, they report, have taken to assigning chapters or–gasp!–CliffsNotes rather than the novels older generations read in their lit classes. The children have simply lost the ability to focus on longer pieces. Leonard Shlain, author of The Alphabet vs. The Goddess, made the point that a rewiring/evolution of the human brain has happened before. As the advent of the digital information age is supposedly rewiring our brains to make us scanners rather than readers, he believes that literacy and the invention of the printing press quashed our ability to effectively pass on long stories and traditions orally. He goes on to describe the massive cultural changes that resulted. It’s a rather fascinating read if you have the time (and attention span) for it. Speaking of which, I’m probably losing you. Look! A kitteh!!

kitted

Back? Good. Because it’s also making you shallow.
It’s related to the whole attention span thing. Tufts University developmental psychologist Maryanne Wolf, author of Proust and the Squid: The Story and Science of the Reading Brain (oh boy, here I go with the whole book thing again), believes that the way that the Internet has trained us to read–or “skim,” to be more accurate–has reduced our capacity to make deeper connections and think critically  about what we’re reading.

In The Atlantic, Nicholas Carr puts it perfectly: “Once I was a scuba diver in the sea of words. Now I zip along the surface like a guy on a Jet Ski.” As a writer and editor, this kind of shift makes me more than a little nervous. Nervous and sad. I’ve discussed this with many friends-intellectual, creative people who say they lack the patience for deeper reading. They are so overwhelmed by the barrage of information that they skim headlines, flip as quickly as possible through their RSS reader (got to get that 1000+ number down), and glance through their Twitter stream but seldom turn off their Jet Ski to scuba dive into a particular topic.

Despite the fact that I’m completely aware of this problem and take steps to avoid it, I’m guilty too.  “Did you hear about [fill in moderately important news story here]?” Scott or Chris will ask me. More often than I’m proud to admit, my answer is something along the lines of: “Yeah, I saw the headline. Didn’t read about it though. Why, what’s going on?”

Playwright Richard Foreman said we are all becoming “pancake people-spread wide and thin as we connect with that vast network of information accessed by the mere touch of a button.”

It’s making you stupid.
So you’re not reading deeply about too many things, but you’re reading a little bit of a lot of things, you’re sucking up information at an unprecedented rate through Facebook, Twittter, Regator, Google Reader, Friendfeed, Digg, Reddit, emails, phone calls, TV news, YouTube, etc etc etc etc. How could you possibly be dumber for it? A 2005 University of London study showed that our constant multitasking–what researcher Linda Stone refers to as CPA (continuous partial attention)–zaps about ten IQ points. That’s about what you lose when you miss a whole night’s sleep, and more than twice what you lose after smoking pot. It’s like a whole world full of potheads. No good. Dr. Glenn Wilson of King’s College London University said, “We have found that this obsession with looking at messages, if unchecked, will damage a worker’s performance by reducing their mental sharpness.”

It’s making you lazy.
When I was growing up, I had an obsession with Australia. I mean, obsession to the point that if I didn’t know better, I’d think I was a seriously crazy kid. (For the record, I wasn’t.) I didn’t have money for books, so I’d go down to the library and copy information from books and National Geographic magazines, using tracing paper to carefully transfer maps into my little binder. I knew capitals, demographics, history, cultural facts, weather patterns, anything you’d want to know. I still have binders with tens of dozens of pages on the nation, vigilantly transcribed in my eight-year-old penmanship. Would I do that if I were a kid today? It’s very doubtful. At best, I’d probably sit at my dad’s computer and cut and paste some facts into a Word doc. It is, after all, far easier. But is easier always better?

Peter Suderman over at The America Scene cites a very similar example: “As a kid film buff in the early and pre-digital age (early/mid 90s), I studied movie reference books: guides to cult films, to directors, to particular eras and critics. And I didn’t just study them, I soaked up their information. By my mid teens, I could recite actor, director, and writer filmographies, summon obscure facts about little-known cinematographers, and generally dominate in most cinema-related trivia competitions. That was the mark of an (amateur) expert. These days, it seems like I can barely remember who worked on the movie I saw last week. Why? Because I don’t have to.  IMDB.com is available from any iPhone or wi-fi hotspot to instantly fulfill my desire for movie-related trivia.”

Ooooooh, look! Shiny things! (Photo via Today Is A Good Day's Flickr stream)

Ooooooh, look! Shiny things! (Photo via Today Is A Good Day's Flickr stream)

It’s causing you to be a real jerk sometimes.
A truly fascinating piece in the Times Online cites two recent studies indicating that when we are bombarded day and night with gossip, updates, news, pleas, pitches, ads, and crises, “The result is that our data-numbed brains increasingly say ‘whatever’ to the world’s troubles. The trauma we witness on our screens – and the indignation that it should spark – goes unprocessed as our minds seek refuge in simpler things, such as whether Su-Bo should have won Britain’s Got Talent.” Studies from the University of Southern California’s Brain and Creativity Institute show that the faster information is thrown at us, the more unlikely we are to empathize appropriately. Our brains are simply unable to make moral decisions at the same rate we receive information. Compassion takes time. The study states that heavy social media users could become “indifferent to human suffering.”
English psychologist Felix Economakis, who specializes in stress, says, “When everything is screaming at us, we start withdrawing so that normally nice people become unempathetic.”

But don’t worry: It’s not your fault. It’s just science. University of California, San Diego, researchers found that traits such as compassion, empathy, and altruism are in your pre-frontal cortex-a slower part of your brain that takes a backseat when you’re in stressful, fight-or-flight situations. Unfortunately, the information overload and associated stress of keeping up in a faster and faster world is making every minute a fight-or-flight situation.

It’s making you annoying to hang out with.
I’m gonna come clean here: This is probably my number one pet peeve in life. More than people who don’t use their blinkers, more than noisy eaters, more even than jackasses who bring kids to late-night R-rated horror movies. Hanging in the circles I do: bloggers, web founders, writers, and assorted other geektastic folks probably doesn’t help, but it seems those people are barely worse than my other twenty-something and early-thirty-something friends. I’m not naming names, but you KNOW who you are. (I have just managed to offend 85% of my friends.)

I’m talking about our tendency to be plugged-in to the point of constant distraction. With the rapid spread of smart phones, more and more people are “on” 24/7. They’re at the dinner table with you… but they’re not really with you. They nod distractedly while Twittering away, checking and sending texts, documenting the meal with photos to share on Facebook, and responding to emails from their bosses. At the risk of sounding like an old-fogey, when you do this, you are telling the other person that they are not interesting enough to hold your attention, that there is somewhere else you’d rather be, and quite honestly, that you lack social skills. There, I said it. Someone had to. Besides, it’s for your own good.

Dr. Aric Sigman of the Royal Society of Medicine, noted that as people are becoming ” physically and socially disengaged from the people around them because they are wearing earphones, talking, or texting on a mobile telephone, or using a laptop or Blackberry,” they suffer biological implications-reducing the positive psychological and even physical benefits of face-to-face interaction.

UCLA neuroscientist Gary Small believes our new methods of communication are permanently altering our brains. “Perhaps not since early man discovered how to use a tool has the human brain been affected so quickly and so dramatically,” he says. “As the brain evolves and shifts its focus towards new technological skills, it drifts away from fundamental social skills.” See? Your social skills suck.

Two girls having a fabulous night out together (photo courtesy Tantek's Flickr stream)

Two girls having a fabulous night out together (photo courtesy Tantek's Flickr stream)

It’s making you gullible.
According to the Columbia Journalism Review, humanity created 161 exabytes (huh?) of digital data in 2006. Sounds big, but how big is it? It is THREE MILLION TIMES as much information as all the books ever written. In. One. Year. By next year, that number will be 988 exabytes. No wonder you can’t take the time to figure out if everything you read is true or not.

If you’re over, say, thirtyish, you grew up in a world where a good chunk of what you read was true. Not all, of course. A healthy dose of skepticism has always been a good thing. But there were fact checkers and long-lines of editors at least TRYING to ensure accuracy. It’s tough to adjust to an environment where bloggers and Twitterers are rewarded more for breaking a story early than for writing with accuracy, where phishers, scammers,Wikipedia jokers, hoaxes, urban legends, and Photoshopped pictures lurk around every corner. While #iranelection tweets are a useful way to keep up with the goings on there-even the U.S. State Department asked Twitter not to delay scheduled maintenance during peak hours in Iran-it has also been the source of a great deal of intentional and unintentional information. What good is 988 exabytes of information if half of it is utter rubbish?

No way that's Photoshopped. It's proof that scientists have genetically engineered apples with teeth. I'm totally starting a website about it. (Image by wiebeiw via Worth1000)

No way that's Photoshopped. It's proof that scientists have genetically engineered apples with teeth. I'm totally starting a website about it. (Image by wiebeiw via Worth1000)

Tips for dealing with information overload.
You don’t want to be a stupid, lazy, callous, annoying, gullible jerk. Neither do I. So consider these tips. None of them alone will banish the dark side of social media, but they can’t hurt.

  • Question everything you read, no matter what the source. Do your own research.
  • Turn your phone off in social situations. If you’re waiting on an urgent phone call or message, let those you’re socializing with know then politely excuse yourself from the table or situation to take the call. When you get back, give your companions your full attention.
  • Take days off from social media. Understand that the world will not end if you miss a tweet or fail to clear your RSS reader daily.
  • Set time limits for social media.
  • Use online services to cut down on information overload. Regator, for example, exists to serve you the best blog content on the web so that you don’t have to sort through all the junk. (Yes, that was a shameless plug.) Other services, such as FeedScrub, act as a sort of spam filter for your existing RSS reader and can cut down significantly on the glut of information.
  • Decide when you are at work and when you are at home. Set boundaries accordingly. Being constantly “on” is emotionally and psychologically damaging, particularly if it’s a long-term situation.
  • There are more great tips at Google Blogoscoped.

There’s no way you read this far, is there? If you did and you’re interested in joining the discussion on this topic, post your comment here, at SMC’s blog post on the topic, or listen/call in to Social Media Club’s question of the week call on BlogTalk Radio this Friday at 1pm EST.

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So Regator, what have you been up to lately?

by Scott Lockhart on June 18, 2009

We’ve been a little quiet since our blowout party with Mashable in Atlanta about a month ago. In fact, we’ve put a big effort into getting our iPhone app submitted to Apple and an epic redesign of the site. We’ve also done a bit of travel in June representing Regator at Internet Week 2009 in New York City and sponsoring the Mashable Next Up NYC event. It was a great event and we enjoyed introducing Regator to a new crowd. We met some great new people (too many to mention) during the week, as well as seeing our friends from Atlanta, Courtenay Bird (TechDrawl) and Tessa Horheled (Drive a Faster Car).

app_store

Iphone App
We’re looking to finally have the app submitted to the App Store this week. We’re really happy with the way it has turned out. We are fortunate that there aren’t any other apps like it in the app store and the interest level in it is already remarkably high. With the app you’ll be able to:

  • browse our entire site of over 3 million blog posts through all 550+ topics we cover.
  • search for keywords in posts, blog names and topics from our site.
  • share on email, twitter and facebook. All of these working through the apps on your iphone and in the case of facebook, through facebook connect.
  • view Trends (it’s what we’re renaming our what’s hot lists!) of the latest trending news and stories in the blogosphere.
  • and of course, read posts at the source blog within the app!

We have future plans to release a Version 2.0 app  which will include ways to create your own MyRegator account which will sync all your mobile activities with the website and allow you to create your own personal version of Regator on the go.

bloggyRedesign
The redesign is coming along well! So far we’ve had focus groups and some very smart people put in their 2 cents on how we can improve the site. Without getting into too much detail, we are:

  • adding more social features that will integrate into people’s existing social networking activities.
  • completely changing up the user interface  to be more intuitive and fun.
  • adding more ways for users to personalize Regator and make it more useful.
  • addressing every bit of feedback we have received over the past 9 months to make the site even better!

So there’s no timeline just yet on when we will be launching the redesign, but it will be sooner rather later. If you want instant notification of when we’re launching these new releases, follow @regator on Twitter.

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The new socialism or guys getting fatter and fatter til they turn into puzzle pieces. Which is more disturbing?

The new socialism or guys getting fatter and fatter til they turn into puzzle pieces. Which is more disturbing?

This week’s Social Media Club Question of the Week, “Is social media the new socialism?”, was inspired by Kevin Kelly’s thought-provoking piece in the latest issue of Wired. The essay, entitled “The New Socialism,” has drummed up a fair bit of conversation online (I’ve tagged a number of posts with #smcq13 on Delicious if you crave further reading) for good reason.

Kelly’s thesis is that the sharing, cooperation, collaboration, and collectivism of the current digital climate is a new, state-less version of socialism, yet even he can’t move away from the word’s cultural baggage—his timeline of socialism includes The Communist Manifesto, the election of Lenon, the Russian and Cuban Revolutions, Stalin’s consolidation of power, and Twitter. Citing everything from Flickr tagging to Wikipedia editing, open source software, and sharing on Facebook, he states, “When masses of people who own the means of production work toward a common goal and share their products in common, when they contribute labor without wages and enjoy the fruits free of charge, it’s not unreasonable to call that socialism.”

I started working on this post yesterday, diving headfirst into academic debates on the definition of socialism, reading pages of history on the theory, setting out a series of arguments to support and/or disprove individual points in Kelly’s article. Then it occurred to me: This isn’t a question whose answer can be found in history. The extent to which our current digital world aligns itself with socialist communities is irrelevant. This is actually a linguistic issue.

As if you needed further evidence that the term carries too much cultural baggage to be useful. This is the first result for "socialism" in a Google image search. They really only get worse from there; swastikas abound.

As if you needed further evidence that the term carries too much cultural baggage to be useful. This is the first result for "socialism" in a Google image search. They really only get worse from there; swastikas abound.

If my research showed me anything, it’s that the word itself—no matter how accurate or inaccurate—is too charged to be of much use to us in this context. In every blog post I read, including Deborah Crook’s post over at socialmediaclub.com, commenters almost immediately resorted to divisive political notions of what socialism is or is not. Just five minutes after initially tweeting the question, I received a voicemail from a friend, who said he “didn’t appreciate you implying that my internet is Communist.” Granted, he was joking, but it’s still indicative of Americans’ gut reaction to the word. (That is an important distinction, as many other nationalities lack the inherent bias against it.)

“[T]here are no unsoiled terms available, so we might as well redeem this one,” writes Kelly. Untrue. “Socialism” is, particularly in the current U.S. political climate, one of the most divisive terms he could have chosen, and I

think we all know that’s no accident. The inflammatory nature of the term is almost undoubtedly why the story was appealing to Wired. The headline adds an immediate and inescapable element of controversy, and if you’re in the business of selling magazines, that’s not a bad thing. Sensationalism sells. The piece sparked more online discussion than most Wired cover stories, and that level of interaction and opinion is one definition of success.

While I do believe the word is inescapably tainted and that it was chosen, in large part, for that reason, the piece is still worthy of your time. It is an interesting examination of how our collaborative and cooperative digital interactions are shaping the way we think about products, ownership, centralization, and autonomy—both online and off.

One point I was struck by was his assertion that “these collaborative efforts [open-source projects] make no sense within capitalism.” Call me a cynic (though I don’t believe that to be the case), but I believe that these collaborative efforts, cooperative projects, and sharing are not altruistic, at least not to the extent he is implying. At the (major) risk of sounding like a marketing wanker, your personal brand is more important than ever, particular if your career falls somewhere in the online realm (and whose doesn’t, these days?). So while you might not get paid directly and immediately for your contributions, you are adding worth to Brand You. That will eventually pay off in some form that we, as capitalists, can understand. Your experience, knowledge, expertise, and reputation can be monetized. Kelly does acknowledge that “the peer producers who create the stuff gain credit, status, reputation, enjoyment, satisfaction, and experience.” What he doesn’t say is that all of this stuff = cash. The most insightful comment that I saw during my reading was actually from DashingLeech on Reddit (doesn’t really sound like the sort of guy who would come up with such an astute comment, but that’s the interwebz for you), who said, “At the societal level we’re learning that the right mix of altruism and self-interest produces the best prosperity.” It is that blend that will take us as a society to places we weren’t able to reach as individuals. Call that what you like…

Leave your thoughts here or at the Social Media Club Question of the Week post. Be sure to tag it with #smcq13.

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Tough to believe that one week ago today I was rushing around The Trolley Barn, setting up tables, printing nametags, answering an endless barrage of phone calls and DMs from people wanting last minute tickets to Mashable’s first-ever Atlanta event, cohosted by Regator. For me, it was a bit like a wedding–weeks of preparation then gone in a three-hour blur. Just wanted to throw up a quick post to thank some important folks and share a few links to interesting coverage and pictures.

Thanks from Team Regator!!

We want to give big thanks to Mashable for coming down to Atlanta and cohosting with us. We had a fantastic time with them. Adam Hirsch, Sharon Feder, Brett Petersel, and Adam Ostrow are not just amazingly good at their jobs, they’re also great people. Oh, and Adam H. and Brett are also rock stars in their spare time as evidenced by their performances at Metalsome Karaoke Friday night.

We’re also exceptionally grateful for each and every one of the 400+ guests who joined us in celebrating Atlanta’s social media, web, and creative communities. The diversity of the crowd was one of the things that really made the event a success. I can’t list everyone but here are a few of the many companies represented: CNN, Cartoon Network, [Adult Swim], The Home Depot, The AJC, Edelman Digital, Creative Loafing, Startup Chicks, Maestro.fm, Atlanta Magazine, AT&T, Coca-Cola, Atlanta Business Chronicle, Atlanta Symphony Orchestra, We The Citizens, Wm Turner Gallery, Atlanta Web Entrepreneurs, Turner Broadcasting, Decatur Book Festival, Georgia Tech and the ATDC, Good Egg Studios, BigWebApps, The Humane Society, Mental Floss, Citysearch Atlanta, Moxie Interactive, The Wren’s Nest Museum, Ticket Alternative, and of course many, many more. It truly paints a picture of how fortunate we are to be living in the capital of the New South. If you were there, please know how much we appreciated your attendance. Hope you had a blast.

Super-mega-thanks go out to our incredible sponsors:

They’re the sort of companies that are putting Atlanta on the map. I heard great feedback about so many of these businesses and was so happy to see people lining up to watch demos and see what they had to offer. We literally could not have put on this event without them.

Last but far from least, we want to thank all the people who helped actually put the event itself together:

  • Preston Craig and Jordan Jeffares of KissAtlanta Events helped with organization and provided music (which I heard a lot of positive comments about) throughout the night. They have a lot of passion for what they do and are also some of my favorite people in Atlanta.
  • Scott Harris took awesome photos throughout the evening and is a true professional who helped me not freak out when the step-and-repeat was glued to itself an hour before the bash. I’d highly recommend him if you need event photography. Don’t miss his gallery of all the shots he took during the evening (the photos shown in the slideshow above).
  • Our friends Justin (Jack) Hix and Bria Rose did an amazing job of checking people in at the door, despite the pressures of a sometimes-intimidating line. (Check out Justin’s stand-up comedy some time. He performs under the name Justin Morgan and is hilarious.)
  • Jordan Jeffares and Tori Soesbe did a fabulous job serving drinks during three hours of non-stop open bar.
  • Susie Shakespeare and Patrick Duffy (no, not THAT Patrick Duffy), gave us a big hand with set-up and served food and drinks throughout the night.
  • The always-reliable Ross Gamble ran out over and over (forgot Sharpies! more ice! more beer! omg!) and saved our butts on multiple occasions.
  • Seanny Georgie stepped in whenever anything was needed and was simply irreplacable.

Blogs & Pictures

Wayne Sutton of Talk Social News did video interviews with attendees such as Brett Petersel and Adam Ostrow from Mashable, Christina Warren of The Unofficial Apple Weblog/Download Squad, Corvida of SheGeeks, and many others including several of the event’s sponsors.

Dave Delaney’s entertaining 13-minute video documents the Nashville resident’s journey through Atlanta and includes some pretty amusing commentary on local businesses he passes, a lot of the line, and a little of the actual event.

Ken Edelstein of Atlanta Unsheltered makes some interesting comments regarding the tech community’s “vibrancy and quiet enthusiasm” in “Paste, Regator and the start-ups”

“Regator photos are popular” by Dave Kell of inDecatur features one of my favorite photos from the event because when you end up with shots of a pink gorilla attacking a man, you know it was a good party

On Bernaise Source, Dan Greenfield asked a number of attendees why they were there and what impact the event will have on social media in Atlanta. Their answers are interesting and a comment from Toby says, “now the question is how to sustain the great energy from the event”–good question.

Jeremy Porter’s post, “Gators, Chimps, and Other Party Animals,” compares the party to events when he first became involved in the startup scene over a decade ago. His perspective is interesting.

Ajai Karthikeyan of Light in the Dark posted a video recap.

Mike Schinkel has some nice pictures that are worth checking out on his Flickr page.

Digital Papercuts has even more.

And Paul Stamatiou has plenty of great ones as well.

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Why buy the cow when you can get the milk for free? Because the free milk is kinda stinky about half the time. Photo by Dave Wild [publicenergy]

Why buy the cow when you can get the milk for free? Photo by Dave Wild (publicenergy)

This week’s Social Media Club Question of the Week is: Is the ease with which we are able to share content—be it music, words, pictures, etc. without payment—hurting creative industries or ultimately, helping advance society?

My career as a journalist and writer taught me that content has value, that I should be paid for my expertise and for my time. I continue to believe that. My second career as cofounder of a web startup has, so far, taught me that people do not want or expect to pay for pretty much anything online. Whether you’ve invested your time in making an album, writing a book, researching and writing hundreds of blog posts, it should still–according to Internet logic–be free. Never mind that you invested your time (and time IS money) and talents in making it.

Dilbert creator, Scott Adams, tells an interesting story of the backlash and anger that occurred after he had the gall to take some of his own older blog posts down so that they could be published and sold in book form. Later, he gave away a free book, saying, “According to my fan mail, people loved the free book. I know they loved it because they emailed to ask when the sequel would also be available for free. For readers of my non-Dilbert books, I inadvertently set the market value for my work at zero. Oops.”

When the free model hurts creative industries, it hurts society as a whole. Artistic people who have creativity to share can no longer devote themselves to their craft and, instead, end up working at the local coffee shop. That’s not helping anyone and is depriving society of a great deal of talent. I know a ridiculous number of laid-off and unemployed writers who have tremendous talent to share with the world but no longer have the time to do so because they’ve had to take additional jobs to pay the bills.

One of our biggest challenges with Regator is that we seek out the web’s best blogs and feature them but many of the web’s best smaller blogs–those run by one person with a passion for/understanding of a topic–cease to operate after a few months. Why? Because many bloggers tire of working without compensation. It’s a labor of love and even though they find great satisfaction in writing it and interacting with readers, too many call it quits because they simply don’t have the time to continue. I’ll say it again, time is money. The fortunate thing about bloggers is that with good enough content and enough attention and traffic, they can monitize their readers.

But free is limiting. Journalists aren’t going to go out and do research for six months on an investigative story they won’t make a penny from. In-depth feature-length pieces that require weeks of interviews and drafts must be paid for somehow. That’s why I think the public’s sense of entitlement when it comes to free content is a dangerous thing. I understand that people don’t like paying for things. Newspapers have made many wrong moves in the last decade, not least of which was attempting to simultaneously sell via print the exact same content that was available for free online. Their milk was free. No one wants to feed the cow.

Content has value. That’s why Regator doesn’t aggregate full blog posts. One of our main goals is to send additional traffic to niche and smaller, well-written blogs so that they can get some rewards–financial or otherwise–from their work. We recognize the value in the time that bloggers have invested and the artistic and creative efforts they’ve put forward. The problem is that the web has taught people that they should get things of value for free. We’re being trained to devalue art and content. Not to get too far off track, but even the web itself doesn’t know how to monetize the web. Twitter, Facebook, YouTube, and others are all losing money by the bagful. They’re providing useful, well-liked services. If they were brick-and-mortar businesses, they’d be rolling in it. How long can we continue to innovate without profit?

What I’m talking about is the devaluation of art and creative content. I’m not arguing for one moment that there aren’t places for free or that free can never be beneficial. If you’re a band who chooses to give away your album to draw more concert-goers or sell more merch, if you’re a writer who wants to give away one book in hopes that familiarizing the public with your work will help you push your other material, if you’re a playwright who chooses to allow works based on your work, if you’re a photographer participating in Creative Commons for credit (see photo by Dave Wild [publicenergy] above) to build your name or reputation. Those are all smart choices. But they’re CHOICES that you as the artist and creator of the content are making. Sharing is good until we forget that it’s optional.

Additional reading (some of these support my opinions; others, the opposite but all are worth reading):
Wired’s Chris Anderson wrote one of the most interesting pieces I’ve read on this topic, “Free! Why $0.00 Is the Future of Business”
TechDirt: “No One Ever Said Free Is the Business Model–But It Absolutely Should Be A Part of the Business Model” and “The Grand Unified Theory on the Economics of Free”
BoingBoing: “Samuelson and Lessig’s Free Culture Talks: Why Copyright Needs Fixing and How to Do It”
Evolving Newsroom: “Giving away content online is not the problem, giving away advertising is”
Recovering Journalist: “Free Is Not a Business Model” and “Paid Content”

This is a contentious topic, particularly among the creative class. You may well disagree with what I’ve presented. I’ll admit it’s not as black-and-white as I may have made it seem. What do you think? Share your thoughts here or at Social Media Club’s post on the topic.

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mashable-mixer-atlanta

It’s almost here! The Mashable Mixer Atlanta in partnership with Regator, Mashable’s first Georgia event, is tomorrow, May 14, 2009. Atlanta’s own Regator is proud to be co-hosting with Mashable, the world’s largest blog focused exclusively on Web 2.0 and social networking news. Our very special guests from Mashable are Editor-in-Chief Adam Ostrow, COO Adam Hirsch, Features Editor Sharon Feder, and East Coast Events Coordinator Bret Petersel. Also in attendance will be Regator’s three cofounders–Chris Turner, Kimberly Turner, and Scott Lockhart–as well as the best and brightest minds in the social media, tech, startup, blogging, media, and creative communities in Atlanta and across the Southeast.

Please note that THE VENUE HAS CHANGED. Due to the huge response, we moved to a bigger venue to accommodate more guests. The event will now be held at The Trolley Barn in Inman Park (963 Edgewood Avenue), a beautifully restored 1800s trolley depot. It is easily accessible from I75/85 Edgewood Avenue and Butler Street exits and just one block away from the Inman Park MARTA station. We hope you’ll join us for an even bigger evening of socializing and top-notch networking opportunities along with an open bar, music from DJ Preston Craig of kissatlanta.com, light hors d’oeuvres, and good times.

Ticket Information
This event is sold out
, so if you have not reserved a ticket you will not be admitted to the event. Due to strict capacity limits we cannot let you in if you just show up (even if you bribe us). There will be an open afterparty (see below), which you’re more than welcome to come to. Photo ID will be required when checking in.

Time/Date
Thursday, May 14, 2009 @ 7pm – 10pm

Location
The Trolley Barn
963 Edgewood Avenue, N
Atlanta, GA 30307  Driving Directions
View Larger Map

Location Hints

  • The Trolley Barn is located 2 miles east of Downtown Atlanta.
    • Coming from the North – Access off I75/I85 southbound via the Jesse Hill Dr. Exit 278-D (Continue straight for 3 blocks)
    • Coming from the South – Access off I75/I85 northbound take the Edgewood Ave exit, 248-B
  • Marta is Smarta… you know it. The event is one block away from the Inman Park station on the East/West line.
  • Parking – There is parking in 3 off street lots in addition to on-street parking. There will be an Atlanta Police officer at the front of the venue to help you find the best places to park. Carpool if at all possible to make life easier for everyone, or better yet, take MARTA so that you can enjoy the open bar without worry.

Mixer Afterparty!
The official mixer afterparty will be at the Brewhouse Cafe (401 Moreland Avenue Atlanta, GA 30307) located in the heart of Little 5 Points, 4 blocks away from the Trolley Barn. We have secured great drinks specials for Mixer guests who want to keep the night going after 10pm with the Mashable and Regator crews:

  • $3 Pints of Sweetwater 420, Sweetwater Blue & Miller Lite
  • $3 Kamikazes!
  • $5 single-topping pizzas

Sponsors

None of this would be possible without our amazing sponsors. A big thank you to all these businesses, all of which are important to us not only because of their generous support for this event but because these are exactly the sort of creative, smart companies that are making Atlanta impossible to ignore on the national stage.

Our Platinum Sponsors: A Small Orange & Chirbit

asologo1

“A Small Orange is all about the web. We offer hosting and design services for everyone. From your first blog to your high-traffic online store, we handle it all. Join our community of over 40,000 successful sites!”

“Chirbit is an online micropodcasting service that enables you to record, upload and share your audio easily.”


Our Gold Sponsors: Krumlr, MailChimp, PASTE magazine

krumlr Logo

“Krumlr Social TweetMarks: Krumlr users bookmark and share their URLs on Krumlr while tweeting about them on Twitter in one easy step. Krumstrs share Krums in a cool, follow-me-follow-you interface.”

mailchimp200x66

“MailChimp is a powerful, easy-to-use email marketing service. You design, me deliver.”

paste_logo2

PASTE is one of the nation’s fastest-growing independently published music magazines. With its comprehensive Digital VIP Subscription (http://www.pastemagazine.com/vip/); skillful use of social media, podcasts, and blogs; and projects such as Obamicon.me, PASTE is also one of the most innovative publications on the market.

Our Local Sponsors: Band Metrics, Feedscrub, Jungle Disk, TechDrawl, Twitpay

Band Metrics “Band Metrics is a decision support system for the music industry that collects comprehensive information about musicians from across the Internet, providing key insights and trends in an easy-to-use dashboard.”

Feedscrub “Feedscrub is a spam filter for your RSS feeds. It learns what you like and filters out what you don’t. Sign up with invite code ‘mashable’ exclusively for Mashable.com readers.”

Jungle Disk “Jungle Disk is online storage software that lets you store files and automatically backup all of your data easily and securely to Rackspace Cloud Files and Amazon S3.”

TechDrawl “TechDrawl, a video blog showcasing startups from D.C. to Texas, brings the most promising privately owned technology companies to a national stage to attract investment capital to the region.”

Twitpay “Twitpay brings social payments to Twitter. Settle your bar tab, support a favorite charity, or buy coffee for a friend. Simple, secure, and powered by Amazon Payments.”

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Regator Top Ten Posts of the Week

by Scott Lockhart on May 1, 2009

top10

It’s time for another installment of the Regator top ten posts of the week. This week has been completely dominated by the Swine Flu. Our What’s Hot list pretty much has Barack Obama at or near the top of what’s being blogged about at any given this time, but fears of a pandemic and incredible coverage in the blogosphere has it dominating conversation across the internet. In addition, someone thought it would be a good idea for one of the Air Force One planes to buzz Manhattan. Nice one. Check out our top ten posts from the past week in all their glory:

  1. First Video Of Government’s Hudson Terror Plane
    Clusterstock
  2. The 5 Worst Tweets Ever
    The Business Insider
  3. Craigslist Killer Markoff Solicited Sex from Men and Transsexuals
    Towelroad
  4. Contagion On A Small Planet
    Dot Earth
  5. 5 Things You Never, Ever Throw In The Trash
    Huffington Post
  6. 5 Deadliest Pandemics in History
    Neatorama
  7. Track the Swine Flu Outbreak on Google Maps
    CenterNetworks
  8. Swine Flu: Top 20 Answers You Need To Know
    Medical News Today
  9. Philip Markoff: Alleged Craiglist Killer Solicited Sex From Men On Craigslist
    Huffington Post
  10. Clever headline about N. Ga. drug bust elicits giggles
    FreshLoaf

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SMC Question of the Week: Brand Control–is it possible?

by Kimberly Turner on April 30, 2009

This week, Social Media Club asks the question: In the era of social media, what do you do to control your brand? Striving to have complete control over your brand will do nothing but give you a nervous breakdown because it’s simply not possible. What is possible, however, is to manage your brand in smart, effective ways. Here are three of them:

1. Don’t be a jerk. Many social media disasters have more to do with how the brand is being run offline than what the brand is doing online. Maintaining dishonest practices, treating employees badly, and having an internal culture that doesn’t reflect the image you’re portraying to the public are all things that can land your company in social media hell. Those are things you CAN control. Be honest, treat your employees well, be consistent in your culture, and don’t say stupid things.

Ryanair CEO. Nuff said.

Ryanair CEO. Nuff said.

Example: Ryanair is the very definition of how NOT to behave. I don’t even know where to start. The company issued the following statement, “It is Ryanair policy not to waste time and energy corresponding with idiot bloggers. Lunatic bloggers can have the blog sphere all to themselves… Ryanair can confirm that it won’t be happening again.” Nevermind its CEO’s “there’s no such thing as bad publicity” mindset: threatening to charge for bathrooms, to impose a “fat tax,” and letting people know that only slum dwellers are affected by swine flu. Its problems obviously extend beyond the “blog sphere.”

2. Understand and accept that anything you (or any of your army of employees) say can and will be held against you, and remember that in general, good news spreads slowly and bad news spreads like swine flu in a crowded elevator. It takes years to build a brand and only minutes to damage it. Religious or not, you’ve got to admit the Serenity Prayer makes a good point when it asks to be granted the serenity to accept the things you cannot change and the courage to change the things you can.

2009_04_dominos

Domino's employee...make that former employee

Example: A couple of weeks ago, two employees who filmed themselves doing disgusting things with Domino’s ingredients. The video was viewed more than a million times before it was pulled. The corporate response was viewed only about half as many times as the original offending video. What? No one ever accused the Internet of being high-brow. Domino’s spokesman Tim McIntyre put it bluntly: “We got blindsided by two idiots with a video camera and an awful idea.”

3. Make use of review sites and social media feedback  and adjust accordingly. Sites such as getsatisfaction.com, kudzu.com (for certain areas of the country…a favorite of mine for Atlanta services), tripadvisor.com (for travel-related companies), yelp.com, epinions.com, and dozens of others are like free focus groups. Watch what customers are saying there and keep an eye on the blogosphere and Twitter by using Google alerts and search.twitter.com to monitor conversations. Take advantage of this honest feedback to make changes to policies, services, or products that receive consistently low reviews.

Orange + Straw 4eva <3

Orange + Straw 4eva <3

Example: When PepsiCo redesigned Tropicana orange juice containers, consumers went nuts, expressing their frustration via social media. (My question is: Who has the time to get that riled up over an orange juice container? But that’s neither here nor there.) Two months later, Tropicana bowed to consumer demand and brought back the old straw-in-orange packaging. They didn’t need to pay a focus group–although it sounds like they should have–they only needed to monitor their reputation online.

4. Take part in the conversation. You can’t prevent people from discussing your brand (and why whould you want to?) but you can use social media to become part of that discussion. Having a strategy to address negatives and engage fans is really a must these days. The conversation is going to happen whether you’re part of it or not, so jump in.

When people take the time to put up a website entitled comcastmustdie.com, your PR needs help

When people take the time to put up a website entitled comcastmustdie.com, your PR needs help

Example: Comcast isn’t the most popular company in the world…particularly not at my house, where I’ve had more than my share of frustrations with the cable company, but it is smart enough to know that disgruntled customers are going to bitch about it, so they might as well have someone there to respond. Enter Frank Eliason (aka @comcastcares on Twitter), whose job it is to monitor discussions about the company and get involved. A task he accomplishes so well, I feel it’s a bit of a shame that Comcast’s less tech-savvy customers can’t get the same treatment via phone.

What about you? What’s your strategy? Throw in your two cents at Social Media Club’s blog post on the topic. A wrap-up post is already up as well.

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mashable-mixer-atlanta

As many of you know–and I do mean MANY–Regator is working with our friends at Mashable to co-host the first-ever Mashable event in Atlanta on May 14. Tickets sold out fast. We were inundated via Twitter, email, Facebook, and phone with messages from people who hadn’t acted quickly enough and wanted to know how they could get tickets. Unfortunately, the PASTE magazine crew works out of a very hip, decidedly un-cavernous office space in Decatur rather than an enormous bunker or grand ballroom, so even though we hated hearing the stories of disappointment, we couldn’t even hook our besties up. Then we had a eureka moment: We’re gonna need a bigger boat! And fortunately for us, a bigger boat was indeed available.

Trolley Barn

We’re moving to a larger space and selling an additional 100 tickets. If you miss out on these, we are not moving it to the Georgia Dome, so don’t even ask. Just hurry and get yours now.

The event will now be held at The Trolley Barn in Inman Park (963 Edgewood Avenue), the beautifully restored 1800s trolley depot you see on the left. It is easily accessible from I75/85 Edgewood Avenue and Butler Street exits and just one block away from the Inman Park MARTA station. We hope you’ll join us for an even bigger evening of socializing and top-notch networking opportunities along with an open bar, music from DJ Preston Craig of kissatlanta.com, light hors d’oeuvres, and good times.

Our very special guests from Mashable are Editor-in-Chief Adam Ostrow, COO Adam Hirsch, Features Editor Sharon Feder, and East Coast Events Coordinator Bret Petersel. Also in attendance will be Regator’s three cofounders–Chris Turner, Kimberly Turner, and Scott Lockhart–as well as the best and brightest minds in the social media, tech, startup, blogging, media, and creative communities in Atlanta and across the Southeast.

Tickets are on sale now via Eventbrite. Hope to see you there!

None of this would be possible without our amazing sponsors. A big thank you to all these businesses, all of which are important to us not only because of their generous support for this event but because these are exactly the sort of creative, smart companies that are making Atlanta impossible to ignore on the national stage.

Our Platinum Sponsor: A Small Orange

asologo1

“A Small Orange is all about the web. We offer hosting and design services for everyone. From your first blog to your high-traffic online store, we handle it all. Join our community of over 40,000 successful sites!”

“Chirbit is an online micropodcasting service that enables you to record, upload and share your audio easily.”


Our Gold Sponsor: Krumlr, MailChimp, PASTE magazine

krumlr Logo
“Krumlr Social TweetMarks: Krumlr users bookmark and share their URLs on Krumlr while tweeting about them on Twitter in one easy step. Krumstrs share Krums in a cool, follow-me-follow-you interface.”

mailchimp200x66

“MailChimp is a powerful, easy-to-use email marketing service. You design, me deliver.”

paste_logo2
PASTE
is one of the nation’s fastest-growing independently published music magazines. With its comprehensive Digital VIP Subscription (http://www.pastemagazine.com/vip/); skillful use of social media, podcasts, and blogs; and projects such as Obamicon.me, PASTE is also one of the most innovative publications on the market.

Our Local Sponsors:
Band Metrics, Feedscrub, Jungle Disk, TechDrawl, Twitpay

Band Metrics “Band Metrics is a decision support system for the music industry that collects comprehensive information about musicians from across the Internet, providing key insights and trends in an easy-to-use dashboard.”

Feedscrub “Feedscrub is a spam filter for your RSS feeds. It learns what you like and filters out what you don’t. Sign up with invite code ‘mashable’ exclusively for Mashable.com readers.”

Jungle Disk “Jungle Disk is online storage software that lets you store files and automatically backup all of your data easily and securely to Rackspace Cloud Files and Amazon S3.”

TechDrawl “TechDrawl, a video blog showcasing startups from D.C. to Texas, brings the most promising privately owned technology companies to a national stage to attract investment capital to the region.”

Twitpay “Twitpay brings social payments to Twitter. Settle your bar tab, support a favorite charity, or buy coffee for a friend. Simple, secure, and powered by Amazon Payments.”

{ 4 comments }